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Frequently Asked Questions

I’m not sure what product I need, what do I do?
The choice available to you when it comes to an audio setup is mind boggling. Fortunately, there is a wealth of information available on the Internet. The best places to start are audio forums such as; your questions are likely to have been answered already by the many thousands of active users. You will be sure to find recommended products and suggestions for the best pairing between headphones and amplifiers, DACs, cables etc.

In addition, we are always willing to answer any questions you may have. Use the form available in the Contact Us section, or give us a call, and we will try our best to give you the information you need.
What are you returns and warranty policy?
If you are unhappy with a product or it does not meet your needs, we offer a 30 day money-back guarantee. Cancellation of custom products (i.e. a DAC with non-standard components) will incur a 10% cancellation fee. Simply contact us, send back the product , and we will refund you the cost of your purchase, excluding the original shipping charge. Please remember that products must be sent back exactly as you received them in order to receive a full refund. This means that when we inspect the returned item, it must in pristine cosmetic condition, functioning perfectly, and include all accessories and packaging (plastic bags, paper box, adaptors...etc.).

All our items are covered by a 1 year standard warranty. In the unlikely event that an item goes wrong, please contact us first; it may be a small problem which can be sorted out over the phone. If it needs to be taken in our technicians will repair the item. If this is not possible then the faulty item will be replaced with a new one.

If after one year the item develops a fault, you may covered with the manufacturers own warranty. You can either contact them directly or send an email to us; we will help you to the best of our ability to get the problem resolved.
How long will it take for my item to arrive?
Currently we only keep a selection of items in stock in the UK; these will be indicated in the availability section on each product page. Due to the long build times of the products on offer, some items are ordered specially from the manufacturers when you place an order with us. Orders with non-default options may take longer to process. We are committed to keeping you informed on the progress of your order at every stage and will email you if there are any delays.
How can I choose the correct power cable for my country?
We will by default include the correct power cable based on the shipping address you supply during checkout (i.e. if your order will ship to France, we will include a French power cable).
Where do you ship to and how much does it cost?
Currently we ship to all mainland areas of the UK, and to all countries within the EU. Unfortunately at the moment we are unable to ship outside of the European Union. Delivery is free for the UK (2-4 day service), and variable to countries within the EU (up to £19.99 for 2-5 day service).
Why don’t I just order direct from the manufacturers?
We offer a level of service that the manufacturers just cannot match. You can contact us at any time, day or night, and speak to a UK based representative that will deal with your needs swiftly and efficiently.

Further, by ordering with us you can save the hassle of having to order from abroad. No need to deal with shipping fees, Customs, and VAT charges. Items in stock will take two days to reach you and as our orders take priority with manufacturers, we can get it to your door quicker and with less hassle.

In any case, a large number of our products are on offer for less than the cost of importing it yourself! (after all associated payment fees, shipping and VAT)
I’ve sent you an email, how long till you reply?
We aim to reply to all enquiries within 24 hours.
Is this site safe and are my details protected?
Yes, we are committed to ensuring your shopping experience with us is as safe as possible. Please look at our Safe Shopping page and Privacy Policy for more details.
What are your terms and conditions?
You can view our T&C here.
  • Contact Information
  • Address:
    56 Standard Road
    NW10 6EU
    United Kingdom
  • Phone number:
    020 3384 6392
  • Company number:
  • VAT number:
    111 0221 05
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