Email us
Call us
020 3384 6392
Follow us on twitter Visit our Facebook page

Terms and Conditions


1) The term 'AmpCity' or 'us' or 'we' refers to the owner of the website whose trading address is 24 Cullington Close, Harrow, Middlesex, HA3 8LY, United Kingdom. Using and placing an order on our website will be deemed an acceptance by you of the Terms and Conditions. The term 'you' refers to the person named on the Order from, and also extends to viewers of our website. AmpCity may change these Terms and Conditions from time to time without informing you and by continuing to use our website you accept and agree to be bound by all changes.


2) This website contains material which is owned (registered or unregistered) by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of all material, copyrights, trademarks, design rights, patents and other intellectual property rights is strictly forbidden. You must not sell or rent material from our website; reproduce, duplicate, copy or otherwise exploit material on our website content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any of our content except for your own personal, non-commercial use. Only those individuals or companies with the express, written consent of authorised employees and representatives of AmpCity are exempt from this condition. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no control of these websites, and in no circumstances will take responsibility for the content of the linked website(s).


3) The use of our use of any information, materials, services and products available on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any of the above available through this website meet your specific requirements.


4) Our 30-day money back guarantee covers all products with the exception of the Unique Melody custom in-ear monitor range and reshelling service. While we will try our absolute best to manufacture custom monitors as requested, we do not accept liability for artwork or colours.


5) In no event will we be liable for indirect, special, incidental or consequential loss or damage which may arise in respect of the site, its use and its products offered, or in respect of other equipment or property, or for loss of profit, business, revenue, goodwill or anticipated savings, even if we have been advised of the possibility of such loss. Nor shall we be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of AmpCity. We do not exclude liability for death or personal injury to the extent only that the same arises as a result only of negligence for which we are liable or otherwise.


6) AmpCity do not warrant that functions available on the website will be uninterrupted or error free, that information sent over the internet is completely secure, or that the server that makes the website available is free of viruses and /or bugs. While we ensure maximum levels of protection of your data and related equipment possible by our means (detailed in our privacy policy), you acknowledge that it is your responsibility to implement sufficient procedures and virus checks, including the use of anti-virus and other security checks to satisfy your particular requirements. Unless we have been negligent we are not liable for any loss arising from a breach of security.


7) By placing an order through our site, you agree that you can enter into binding contracts. Receiving an acknowledgement email from us indicates only that we have received your order and not that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you through email confirming the status and availability of relevant products, and the charging of indicated goods using payment details you provide. At no time before this point is a contract formed. You may cancel any order prior to the Dispatch confirmation email we send to you, however for custom orders we charge a 10% cancellation fee. If you have not notified us to cancel your order before this, the delivery of your order can not be stopped and you will need to return the goods to us using your right to cancel (detailed in our FAQ).


8)Without prejudice to our other rights under this terms of use, if you fail to abide by these terms of use when using our website, we will take all necessary measures to ensure our protection including, but not limited to, informing relevant third parties such as your employer, school or internet provider about the infringement(s). We will also inform relevant law enforcement agencies on any serious violation that may constitute a criminal act.


9)If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of England & Wales, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable. These Terms and Conditions and all use of our website is governed by the laws of England & Wales and any matters arising shall be dealt with only by the English courts.

You can contact us in the following ways:

Telephone: 020 3384 6392
Mail: AmpCity, 24 Cullington Close, Harrow, Middlesex, HA3 8LY.

  • Contact Information
  • Address:
    56 Standard Road
    NW10 6EU
    United Kingdom
  • Phone number:
    020 3384 6392
  • Company number:
  • VAT number:
    111 0221 05
  • Why Shop with us
  • About AmpCity
  • Safe Shopping
  • Newsletter